Get in Touch With Us

Got a question about one of the casinos we cover, spotted something that needs fixing, or just want to tell us what you think of the site? This page covers the best ways to reach Best Online Casinos and what happens once your message lands in our inbox.

How to Reach Our Team

Email is the most reliable way to contact us. Write to [email protected] and a real person will read your message — we don't rely on automated replies to stand in for an actual response. Telling us upfront what your message is about (a review question, a correction, feedback on an offer) helps us get back to you faster.

We aim to respond within a couple of working days, though this can stretch a little during busier periods.

What You Can Get in Touch About

• Questions about our reviews or ratings — if you want to know why a casino sits where it does, or how we weigh things like licensing, bonus terms, or payment speeds, ask us directly.
• Corrections — bonus offers, wagering requirements, and licensing details change regularly. If something on the site looks out of date, we want to know so we can check it.
• Bonus terms clarification — if a welcome offer such as those listed on this site isn't clear to you, get in touch before you claim it. We'd rather explain a wagering requirement or an expiry date up front than have a reader caught out later.
• Site feedback and suggestions — if there's a topic you'd like us to cover, such as newer state-licensed operators or specific payment methods, let us know.
• Responsible gambling concerns — if gambling has stopped being enjoyable for you or someone close to you, say so in your message. We can point you towards deposit limits, self-exclusion tools, and national support organisations.

Before You Contact Us About a Specific Casino

A few things are worth checking first, since they answer most of the questions we receive:

• Bonus terms — every welcome offer shown on this site, including headline deals like Raging Bull's 410% match or Ignition's 300% welcome bonus, comes with conditions such as wagering requirements, maximum withdrawal caps, game restrictions, and expiry windows. Read these on the operator's own site before you deposit.
• Licensing — we only cover casinos that hold recognized licensing, since that's what brings independent oversight and a complaints process if something goes wrong. If you're unsure whether an operator is licensed to serve your state, that's a fair thing to ask us.
• Eligibility — online gambling in the US is governed state by state. You generally need to meet the minimum legal gambling age (commonly 21, though this varies by state and activity), be physically located within a state where online casino play is permitted, and in some cases meet residency requirements. If you're not sure whether a casino operates legally where you live, ask us before you sign up.
• Payments — deposit and withdrawal options such as ACH bank transfer, debit cards, online banking, digital wallets, and crypto vary by casino, and so do processing times and identity verification (KYC) requirements. If a payment question is holding you back from claiming an offer, send us the details and we'll do our best to clarify.

A Note on Responsible Gambling

If gambling is affecting your finances, wellbeing, or relationships, please mention this when you write to us. We can direct you towards deposit and time limits, self-exclusion programmes, and national responsible gambling organisations that offer confidential support. Never gamble with money you can't afford to lose, and never treat any bonus or game as a guaranteed way to win.

What Happens After You Send Your Message

Every message is reviewed by someone on our team before a reply goes out. We don't publish sponsored answers or let commercial relationships shape how we respond — the same applies to our rankings, which reflect our own editorial review rather than payment from any operator. If you're comparing options and want a second opinion before contacting us, our guide to trusted casinos outside GamStop restrictions may also be useful background reading.

Thank you for taking the time to read this far. We're glad to hear from readers, whatever the reason for writing in.